Our Return Policy
If your order has arrived but you no longer want it, you have 30 days after delivery to return it for any reason.
Unopened Item - Request an Return Authorization and ship the product back. There is no restocking fee but you will need to pay for shipping it back. ErogUP will refund your purchase price minus actual shipping charges within 15 days of receipt by the original form of purchase.
Opened but Unused Item - Request an Return Authorization and ship the product back. There is a 10% restocking fee and you will need to pay for shipping it back. Upon inspection, if any pieces are missing from returned box, buyer will be charged to replace those parts. ErogUP will refund your purchase price minus actual shipping charges and restocking fees within 15 days of receipt by the original form of purchase.
Damaged Items - ErgoUP contracts professional delivery companies to deliver your order; yet, accidents damaging your ordered items may occur. While this occurrence is extremely rare, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs and e-mail the photographs of damages to firstname.lastname@example.org within 5 business days of delivery. We can only authorize full refund in the rare event when we are unable to repair or replace the item. See warranty details.
Please Note: Products that are custom ordered can not be returned unless they are damaged.
No orders will be accepted back without prior authorization. Occasionally items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs involved will be sent to you.
If you have any questions about whether a product can be returned or how to return an order please contact us at email@example.com.
All orders for standard products can be cancelled up until they have been shipped, even if they have not been delivered. Orders for customized products can only be cancelled prior to the start of production. If special materials have been purchased on your behalf, you may be charged for those even if product has not started.